30-day return window
Contact us within 30 days of delivery to request a return. Items must be complete, undamaged and returned with their included accessories.
SoothVia information
Returns and refunds.
A clear route if your order is not right for you.
Before sending anything
Email support@soothvia.com with your order number and reason for return. We will provide the correct return instructions and address.
Refunds
Approved refunds are issued to the original payment method after inspection. Shipping costs are non-refundable unless the product arrived damaged or incorrect.
Damaged or incorrect order
Contact us promptly with your order number and clear photos of the item, packaging and shipping label so we can help.